As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.- Document troubleshooting steps and solutions to build a knowledge base for future reference.- Assist in the implementation of system updates and enhancements to improve overall service quality.- Support junior team members by sharing knowledge and providing guidance on complex issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience in incident, problem, and change management within IT service platforms.- Ability to analyze system logs and diagnose technical issues effectively.- Familiarity with configuration management and service catalog management.- Excellent communication skills to interact with technical teams and end users. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain service reliability and support business continuity effectively. Roles & Responsibilities: - Expected to perform independently and become an SME.- Required active participation/contribution in team discussions.- Contribute in providing solutions to work related problems.- Collaborate with cross-functional teams to ensure timely resolution of incidents and service requests.- Document troubleshooting steps and solutions to build a knowledge base for future reference.- Assist in the implementation of system updates and enhancements to improve overall service quality.- Support junior team members by sharing knowledge and providing guidance on complex issues. Professional & Technical Skills: - Must To Have Skills: Proficiency in ServiceNow IT Service Management.- Strong understanding of IT service management processes and best practices.- Experience in incident, problem, and change management within IT service platforms.- Ability to analyze system logs and diagnose technical issues effectively.- Familiarity with configuration management and service catalog management.- Excellent communication skills to interact with technical teams and end users. Additional Information: - The candidate should have minimum 3 years of experience in ServiceNow IT Service Management.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,40,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
EIS : MES Functional Consulting
Role Descriptions: A Functional Consultant acts as the bridge between business stakeholders and technical teams| translating business needs into configured software solutions (e.g.| ERP| CRM). They are responsible for gathering requirements| mapping processes| configuring systems| and conducting user training to optimize business operations. They focus on how a system works for the user
Essential Skills: Requirements Gathering Interviewing stakeholders to understand business processes and pain points.System Configuration Configuring ERPCRM modules (like SAP| Dynamics 365| Salesforce) to meet requirements| rather than coding.Gap Analysis Identifying gaps between current business processes and standard system functionality.Documentation Creating functional specifications| design documents| and user manuals.Testing Training Conducting User Acceptance Testing (UAT) and training end-users on new processes.
Responsibilities
EIS : MES Functional Consulting
Role Descriptions: A Functional Consultant acts as the bridge between business stakeholders and technical teams| translating business needs into configured software solutions (e.g.| ERP| CRM). They are responsible for gathering requirements| mapping processes| configuring systems| and conducting user training to optimize business operations. They focus on how a system works for the user
Essential Skills: Requirements Gathering Interviewing stakeholders to understand business processes and pain points.System Configuration Configuring ERPCRM modules (like SAP| Dynamics 365| Salesforce) to meet requirements| rather than coding.Gap Analysis Identifying gaps between current business processes and standard system functionality.Documentation Creating functional specifications| design documents| and user manuals.Testing Training Conducting User Acceptance Testing (UAT) and training end-users on new processes.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
