Job Posting Title: USI-CTS ServiceNow Technical Lead 8+ Yrs
Description: - Lead a large team of developers – oversee daily operations
- Experience with complex integrations and environments
- Complete Code Reviews for the team
- Strong technical knowledge
- Complete technical design on large innovate projects
- Good communication skills and can be customer facing
Responsibilities
Job Posting Title: USI-CTS ServiceNow Technical Lead 8+ Yrs
Description: - Lead a large team of developers – oversee daily operations
- Experience with complex integrations and environments
- Complete Code Reviews for the team
- Strong technical knowledge
- Complete technical design on large innovate projects
- Good communication skills and can be customer facing
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Driving P0/P1 war rooms end to end
24×7 command center leadership for critical outages
Strong understanding of infra, cloud, app, DB, network components
Root cause analysis facilitation & PIR documentation
SLA governance & stakeholder communication
Ability to coordinate multiple vendors + cross functional teams
Knowledge of ITIL processes (Incident / Problem / Change)
Experience with high availability / payments / BFSI environments
Expertise in handling incident severity matrices
Skilled in real time triage, impact assessment, escalation, recovery planning
Hands on experience with monitoring & logging tools (Prometheus, Grafana, EFK, Splunk, ServiceNow/Jira etc.)
• ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications.
• Experience with automated incident management and orchestration tools.
• Background in systems engineering, network operations, or application support.
• Experience with business continuity planning and disaster recovery processes.
ECMS REQ ID
559242
Project Location 1
MAH | PUNE
Project Location 2
TN | CHENNAI
Project Location 3
(No Value)
Project Location 4
(No Value)
Delivery SPOC
rutuja.powar@infosys.com
Relevant Experience
8
Mandatory skills
• ITIL certification (preferably ITIL v3 Foundation or ITIL 4) or other relevant certifications.
• Experience with automated incident management and orchestration tools.
• Background in systems engineering, network operations, or application support.
• Experience with business continuity planning and disaster recovery processes.
Desired skills
Major Incident Manager(MIM) with ITIL
Domain (Industry)
Banking
BGC (Before onboarding / After onboarding)
PreOB
Total Experience (Ex. 5-7 Years)
8
BGC Details
NA
BGC Vendor
NA
Mode of Interview
Face to Face
WFO / WFH / Hybrid
WFO
Please enter shift timings
24*7
Shift Timings
Others
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
atabricks, PySpark,Python ( Good to have Azure/AWS data services knowledge)
Role: Lead a team of data engineers and do data migration from AWS to Databricks.
Responsibilities
Lead and mentor the data engineering team.
Design and develop data pipelines using Databricks (and identify underlying AWS Data Services).
Usage of DBX DLT in migration.
Develop automation and transformation logic using Python.
Build and optimize data models, ETL/ELT workflows, and Lakehouse/Delta Lake solutions.
Ensure data quality, performance, and adherence to governance and security standards.
Collaborate with stakeholders and ensure timely project delivery.
Required Skills
Strong hands‑on experience with Databricks, SQL, and pySpark/ Python.
2+ years leading teams or owning end‑to‑end delivery.
Strong communication, problem‑solving skills.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
