As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Responsibilities
As an IT Customer Service Representative, you will manage the delivery of IT production systems and services. Your typical day will involve driving incident management, addressing issues, and overseeing outage management while ensuring timely investigation and restoration of services to maintain operational efficiency and support user needs effectively. Roles & Responsibilities: - Expected to build knowledge and support the team.- Participate in Problem Solving discussions.- Assist in the documentation of processes and procedures to enhance team efficiency.- Engage with users to understand their needs and provide effective solutions. Professional & Technical Skills: - Must To Have Skills: Proficiency in Microsoft Windows Desktop Management.- Good To Have Skills: Experience with Customer Service Operations.- Familiarity with troubleshooting techniques for desktop environments.- Understanding of IT service management frameworks.- Ability to communicate technical information clearly to non-technical users. Additional Information: - The candidate should have minimum 0-2 years of experience in Microsoft Windows Desktop Management.- This position is based in Hyderabad.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 30,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Within the IT Flat Europe organization, the Digital & IT Finance perimeter is responsible for the IT Strategy of the Finance functions, including efficiency, process and system exploitation and optimization.
The SAP FI Functional analyst with experience in SAP Document Reporting Compliance (DRC) will join an IT department focused on the implementation of SAP S/4Hana based solutions for financial accounting, tax and statutory reporting. You will act as subject matter expert of the Record to Report (R2R) processes, understanding the accounting business rules.
The SAP FI Functional analyst acts as a liaison between business users and the IT team, translating business needs into detailed functional specifications for software and IT systems, being responsible for defining how a system should work to meet business goals, which includes gathering requirements, designing user stories, assisting with testing, and ensuring the final product aligns with business needs. This role often requires strong communication, business knowledge, and analytical skills.
Responsibilities
Contribute to the analysis of the current FI-process defined as a template for different levels of stakeholders (accountants, tax directors, financial controllers, internal/external auditors, etc.) with focus on tax & statutory reporting using SAP DRC as SaaS solution.
Understand the financial and accounting processes of industrial plants to identify areas for improvement and optimization.
Strive to 'keep the core clean' by proposing business solutions in line with standard SAP FI features.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Network Administrator
Role Descriptions: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.Good-to-HaveInflowbox|SD WAN| F5 load balancer
Essential Skills: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.Good-to-HaveInflowbox|SD WAN| F5 load balancer
Desirable Skills: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.
Responsibilities
Role Descriptions: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.Good-to-HaveInflowbox|SD WAN| F5 load balancer
Essential Skills: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.Good-to-HaveInflowbox|SD WAN| F5 load balancer
Desirable Skills: Must-Have**-Good knowledge in Fortinet SDWAN| routing and swithcing-Technical support for networking such as: WAN and LAN connectivity| routers| firewalls| wireless and security. -Remote access solution implementation and support such as IPSEC VPN -Understanding of DNS/DHCP -Ability to work with vendor support to resolve client issues -Experience with Command Line Interfaces to manage computer equipment -Respond to and resolve alerts and tickets generated from the monitoring system and/or customer requests in a timely fashion. -Maintain accurate time and records in all service tickets as performed. -Maintain system configuration information within ticketing system and ensure it is attached to relevant tickets. -Communicate with customers as needed regarding ticket progress| changes or agreed outages. -Escalate service requests that require engineer level support in a timely fashion to prevent breech of SLA. -Work with all team members to implement and improve Company best practices.-Perform fast turnaround of customer requests. -Perform network administrative duties on-site weekly. -Communicate effectively with the customer regarding issues and potential problems. -Report to management potential problems with customers computers| configurations and/or environment.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Workday HCM Technical~Workday Integration Cloud and Cloud Connect
\Must-Have • Bachelor’s degree in Information Systems, Data Analytics, Finance, or related field.
• 2–5 years of experience working with Workday Finance or other modules (reporting, analytics, or data management). Strong knowledge of Workday Reporting (Advanced, Matrix, Composite, Prism Analytics).
• Hands-on experience with EIBs, calculated fields, and business process configuration.
• Proficiency in Excel, SQL, or other data analysis tools is a plus.
• Strong analytical skills with the ability to interpret data and provide actionable insights.
• Excellent communication and stakeholder management skills.
• Ability to work independently in a fast-paced, dynamic environment.
Good-to-Have • Workday Prism Analytics experience.
• Knowledge of data visualization tools (e.g., Tableau, Power BI).
• Familiarity with HR, Finance, or Payroll processes.
• Experience in Workday implementations or upgrades
Certifications Required
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : Workday HCM Technical~Workday Integration Cloud and Cloud Connect
