Key Responsibilities
• Design, build, and maintain Java Spring Boot microservices with high scalability, performance, and security.
• Implement event-driven architectures using Apache Kafka, including producers, consumers, partitions, and stream processing.
• Deploy and manage microservices on AWS Cloud, ensuring reliability, cost optimization, and best DevOps practices.
• Collaborate with product managers, architects, and cross-functional teams to understand requirements and deliver high-quality solutions.
• Ensure system stability and performance through troubleshooting, monitoring, and optimizations.
• Conduct code reviews, mentor junior developers, and contribute to improving development processes.
• Participate in architectural discussions and propose modernization/improvements.
Responsibilities
Key Responsibilities
• Design, build, and maintain Java Spring Boot microservices with high scalability, performance, and security.
• Implement event-driven architectures using Apache Kafka, including producers, consumers, partitions, and stream processing.
• Deploy and manage microservices on AWS Cloud, ensuring reliability, cost optimization, and best DevOps practices.
• Collaborate with product managers, architects, and cross-functional teams to understand requirements and deliver high-quality solutions.
• Ensure system stability and performance through troubleshooting, monitoring, and optimizations.
• Conduct code reviews, mentor junior developers, and contribute to improving development processes.
• Participate in architectural discussions and propose modernization/improvements.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Description – Lead Support Engineer / Technical Lead (Windchill SIM, Technical Publications, Arbortext)
Key Responsibilities
• Lead L2/L3 support activities for Windchill SIM, Technical Publications, and Arbortext applications.
• 5+ years of overall experience in PLM/application support, with strong hands-on expertise in PTC Windchill SIM, Technical Publications, and Arbortext.
• Strong knowledge of Windchill architecture, configuration, server components, and support processes.
• Hands-on experience in Arbortext Editor, publishing workflows, document structures, templates, style sheets, and technical publication processes.
• Good understanding of XML, XSLT, DITA or SGML-based content models, and content transformation/publishing concepts.
• Strong knowledge of Windchill Translation Workflow processes and related configurations.
• Strong troubleshooting skills across application, web server, middleware, and database layers.
• Understanding of integrations, APIs, file transfer mechanisms, and interface troubleshooting.
• Experience with ITSM tools, ticket management, SLA reporting, and operational governance.
• Ability to lead technical discussions with customers, vendors, and cross-functional teams.
• Own major incident management, root cause analysis, problem management, and service restoration within agreed SLAs.
• Coordinate with business users, authors, product data teams, infrastructure teams, and vendors for issue resolution and service improvements.
• Support and troubleshoot publishing workflows, XML/SGML authoring, style sheets, transformation pipelines, and content delivery processes.
• Manage user access, security roles, and compliance with operational controls.
• Review logs, perform impact analysis, identify recurring issues, and implement preventive fixes and automation opportunities.
• Lead technical support for integrations between Windchill and downstream/upstream enterprise systems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, support runbooks, and technical documentation.
• Mentor support engineers, allocate work, review technical quality, and provide escalation support for complex issues.
• Participate in change management, release planning, disaster recovery readiness, and weekend or off-hours support when required.
• Excellent communication and stakeholder management skills.
• Ability to prioritize multiple critical issues and drive resolution with minimal supervision.
• Strong analytical thinking, customer focus, and continuous improvement mindset.
• Willingness to support shift schedules, planned maintenance windows, and critical production activities as needed.
Preferred Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Experience in technical publications, service information management, or product documentation support environments.
• PTC product certifications or relevant support/administration certifications are a plus.
Responsibilities
Job Description – Lead Support Engineer / Technical Lead (Windchill SIM, Technical Publications, Arbortext)
Key Responsibilities
• Lead L2/L3 support activities for Windchill SIM, Technical Publications, and Arbortext applications.
• 5+ years of overall experience in PLM/application support, with strong hands-on expertise in PTC Windchill SIM, Technical Publications, and Arbortext.
• Strong knowledge of Windchill architecture, configuration, server components, and support processes.
• Hands-on experience in Arbortext Editor, publishing workflows, document structures, templates, style sheets, and technical publication processes.
• Good understanding of XML, XSLT, DITA or SGML-based content models, and content transformation/publishing concepts.
• Strong knowledge of Windchill Translation Workflow processes and related configurations.
• Strong troubleshooting skills across application, web server, middleware, and database layers.
• Understanding of integrations, APIs, file transfer mechanisms, and interface troubleshooting.
• Experience with ITSM tools, ticket management, SLA reporting, and operational governance.
• Ability to lead technical discussions with customers, vendors, and cross-functional teams.
• Own major incident management, root cause analysis, problem management, and service restoration within agreed SLAs.
• Coordinate with business users, authors, product data teams, infrastructure teams, and vendors for issue resolution and service improvements.
• Support and troubleshoot publishing workflows, XML/SGML authoring, style sheets, transformation pipelines, and content delivery processes.
• Manage user access, security roles, and compliance with operational controls.
• Review logs, perform impact analysis, identify recurring issues, and implement preventive fixes and automation opportunities.
• Lead technical support for integrations between Windchill and downstream/upstream enterprise systems.
• Create and maintain SOPs, knowledge articles, troubleshooting guides, support runbooks, and technical documentation.
• Mentor support engineers, allocate work, review technical quality, and provide escalation support for complex issues.
• Participate in change management, release planning, disaster recovery readiness, and weekend or off-hours support when required.
• Excellent communication and stakeholder management skills.
• Ability to prioritize multiple critical issues and drive resolution with minimal supervision.
• Strong analytical thinking, customer focus, and continuous improvement mindset.
• Willingness to support shift schedules, planned maintenance windows, and critical production activities as needed.
Preferred Qualifications
• Bachelor’s degree in Engineering, Computer Science, Information Technology, or a related discipline.
• Experience in technical publications, service information management, or product documentation support environments.
• PTC product certifications or relevant support/administration certifications are a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
