PEGA Support lead
PEGA Sr Developer
Experience: 8-12 years
Rel Experience: 7+ years
Notice period: Immediate
Work Location: Tire 1 CTS Locations
Hire Type: CWR
Lead the production support and maintenance of Pega applications, ensuring system stability, incident resolution, service-level compliance, and continuous improvement. Act as the primary technical lead for support teams, coordinating with business users, development teams, infrastructure teams, and vendors to deliver reliable application support.
Key Responsibilities
• Lead L2/L3 support activities for Pega applications.
• Manage incident, problem, and change requests while ensuring SLA compliance.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
• Monitor application health, batch jobs, integrations, and production performance.
• Coordinate with business stakeholders during critical incidents and major releases.
• Review and prioritize support tickets, defects, and enhancement requests.
• Lead deployment validation, release support, and post-implementation monitoring.
• Mentor support analysts and developers, ensuring adherence to support processes and best practices.
• Drive continuous service improvement, automation, and operational efficiency.
• Prepare service reports, incident trends, and operational dashboards for stakeholders.
Required Skills
• 8+ years of IT experience with 5+ years in Pega applications support.
• Strong knowledge of Pega PRPC/Infinity, Case Management, Workflows, Data Pages, and Integrations.
• Experience / Knowledge in Splunk
• Experience in production support, incident management, problem management, and change management.
• Ability to analyze logs, troubleshoot performance issues, and conduct RCA.
• Experience with Agile, ITIL, and release management processes.
Strong stakeholder management and team leadership skills
Responsibilities
PEGA Support lead
PEGA Sr Developer
Experience: 8-12 years
Rel Experience: 7+ years
Notice period: Immediate
Work Location: Tire 1 CTS Locations
Hire Type: CWR
Lead the production support and maintenance of Pega applications, ensuring system stability, incident resolution, service-level compliance, and continuous improvement. Act as the primary technical lead for support teams, coordinating with business users, development teams, infrastructure teams, and vendors to deliver reliable application support.
Key Responsibilities
• Lead L2/L3 support activities for Pega applications.
• Manage incident, problem, and change requests while ensuring SLA compliance.
• Perform root cause analysis (RCA) and drive permanent fixes for recurring issues.
• Monitor application health, batch jobs, integrations, and production performance.
• Coordinate with business stakeholders during critical incidents and major releases.
• Review and prioritize support tickets, defects, and enhancement requests.
• Lead deployment validation, release support, and post-implementation monitoring.
• Mentor support analysts and developers, ensuring adherence to support processes and best practices.
• Drive continuous service improvement, automation, and operational efficiency.
• Prepare service reports, incident trends, and operational dashboards for stakeholders.
Required Skills
• 8+ years of IT experience with 5+ years in Pega applications support.
• Strong knowledge of Pega PRPC/Infinity, Case Management, Workflows, Data Pages, and Integrations.
• Experience / Knowledge in Splunk
• Experience in production support, incident management, problem management, and change management.
• Ability to analyze logs, troubleshoot performance issues, and conduct RCA.
• Experience with Agile, ITIL, and release management processes.
Strong stakeholder management and team leadership skills
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
We are seeking a Full Stack Java Developer responsible for designing, developing, and maintaining scalable, secure, and high-performance applications across both frontend and backend layers. The candidate will develop backend services using Java, Spring Boot, Spring Framework, and Microservices Architecture, while also building responsive user interfaces using Angular, TypeScript, HTML5, CSS3, and JavaScript. The role involves designing and integrating RESTful APIs, working with SQL/NoSQL databases, cloud platforms, and messaging systems, and collaborating with UI/UX designers, DevOps teams, and other developers to deliver end-to-end solutions. The candidate will follow clean coding practices, design patterns, and development best practices, participate in code reviews, troubleshoot and optimize application performance, and contribute to technical design and architecture discussions.
Responsibilities
We are seeking a Full Stack Java Developer responsible for designing, developing, and maintaining scalable, secure, and high-performance applications across both frontend and backend layers. The candidate will develop backend services using Java, Spring Boot, Spring Framework, and Microservices Architecture, while also building responsive user interfaces using Angular, TypeScript, HTML5, CSS3, and JavaScript. The role involves designing and integrating RESTful APIs, working with SQL/NoSQL databases, cloud platforms, and messaging systems, and collaborating with UI/UX designers, DevOps teams, and other developers to deliver end-to-end solutions. The candidate will follow clean coding practices, design patterns, and development best practices, participate in code reviews, troubleshoot and optimize application performance, and contribute to technical design and architecture discussions.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Job Title : Sr. Developer
2. Job Summary : As a Sr. Developer you will leverage your expertise in Generative AI Cloud Basics Oracle/SQL IBM BAW JSON Rest API BPMN and JavaScript to develop innovative solutions that enhance our Asset & Wealth Management domain. You will work in a hybrid model collaborating with cross-functional teams to drive impactful projects during day shifts.
3. Experience : 6 - 10 years
4. Required Skills : Technical Skills: Generative AI Cloud Basics/Cloud Provider Services Oracle/SQL/RDBMS IBM BAW JSON Rest API BPMN JavaScript Domain Skills:
5. Nice to have skills : Domain Skills:Asset & Wealth Management
6. Technology : IPM - Design & Build
7. Responsibilities : - Develop and implement cutting-edge solutions using Generative AI to optimize processes and improve efficiency. - Collaborate with cross-functional teams to design and deploy cloud-based applications using Cloud Provider Services. - Utilize Oracle/SQL/RDBMS to manage and manipulate data effectively ensuring data integrity and security. - Integrate IBM BAW into existing systems to streamline business workflows and enhance productivity. - Design and maintain JSON structures for seamless data interchange between systems. - Develop Rest API services to facilitate communication between different software applications. - Apply BPMN standards to model business processes ensuring clarity and consistency in workflows. - Utilize JavaScript to create dynamic and interactive web applications that enhance user experience. - Ensure all developed solutions align with the companys strategic goals and contribute to the overall success of projects. - Collaborate with stakeholders to gather requirements and provide technical expertise in solution design. - Conduct thorough testing and debugging to ensure high-quality deliverables. - Stay updated with the latest industry trends and technologies to continuously improve development practices. - Provide technical support and guidance to junior developers fostering a collaborative and innovative environment. Qualifications - - Demonstrate proficiency in Generative AI showcasing the ability to develop intelligent solutions. - Possess strong knowledge of Cloud Basics and Cloud Provider Services enabling effective deployment of cloud applications. - Exhibit expertise in Oracle/SQL/RDBMS ensuring efficient data management and manipulation. - Show experience in IBM BAW with the ability to integrate and optimize business workflows. - Have a solid understanding of JSON and Rest API facilitating seamless data communication. - Display proficiency in BPMN ensuring accurate modeling of business processes. - Demonstrate advanced skills in JavaScript creating dynamic and user-friendly web applications. - Experience in Asset & Wealth Management is a plus providing valuable domain insights.
. Certifications Required : Certified Cloud Practitioner Oracle Certified Professional IBM Business Automation Workflow Certification
Responsibilities
Job Title : Sr. Developer
2. Job Summary : As a Sr. Developer you will leverage your expertise in Generative AI Cloud Basics Oracle/SQL IBM BAW JSON Rest API BPMN and JavaScript to develop innovative solutions that enhance our Asset & Wealth Management domain. You will work in a hybrid model collaborating with cross-functional teams to drive impactful projects during day shifts.
3. Experience : 6 - 10 years
4. Required Skills : Technical Skills: Generative AI Cloud Basics/Cloud Provider Services Oracle/SQL/RDBMS IBM BAW JSON Rest API BPMN JavaScript Domain Skills:
5. Nice to have skills : Domain Skills:Asset & Wealth Management
6. Technology : IPM - Design & Build
7. Responsibilities : - Develop and implement cutting-edge solutions using Generative AI to optimize processes and improve efficiency. - Collaborate with cross-functional teams to design and deploy cloud-based applications using Cloud Provider Services. - Utilize Oracle/SQL/RDBMS to manage and manipulate data effectively ensuring data integrity and security. - Integrate IBM BAW into existing systems to streamline business workflows and enhance productivity. - Design and maintain JSON structures for seamless data interchange between systems. - Develop Rest API services to facilitate communication between different software applications. - Apply BPMN standards to model business processes ensuring clarity and consistency in workflows. - Utilize JavaScript to create dynamic and interactive web applications that enhance user experience. - Ensure all developed solutions align with the companys strategic goals and contribute to the overall success of projects. - Collaborate with stakeholders to gather requirements and provide technical expertise in solution design. - Conduct thorough testing and debugging to ensure high-quality deliverables. - Stay updated with the latest industry trends and technologies to continuously improve development practices. - Provide technical support and guidance to junior developers fostering a collaborative and innovative environment. Qualifications - - Demonstrate proficiency in Generative AI showcasing the ability to develop intelligent solutions. - Possess strong knowledge of Cloud Basics and Cloud Provider Services enabling effective deployment of cloud applications. - Exhibit expertise in Oracle/SQL/RDBMS ensuring efficient data management and manipulation. - Show experience in IBM BAW with the ability to integrate and optimize business workflows. - Have a solid understanding of JSON and Rest API facilitating seamless data communication. - Display proficiency in BPMN ensuring accurate modeling of business processes. - Demonstrate advanced skills in JavaScript creating dynamic and user-friendly web applications. - Experience in Asset & Wealth Management is a plus providing valuable domain insights.
. Certifications Required : Certified Cloud Practitioner Oracle Certified Professional IBM Business Automation Workflow Certification
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Design, Build & Integrate GenAI Applications: Develop and maintain applications powered by LLMs (such as OpenAI GPT, LLaMA, Claude). Integrate GenAI capabilities into user-facing products using Python, Node.js, or JavaScript. - Production Grade Deployment: Deploy and monitor GenAI solutions in cloud or on-prem environments. Implement and manage CI/CD pipelines for reliable code and model releases. - Database Management: Design and work with open-source databases (PostgreSQL, MongoDB, MySQL, Redis) & SAP HANA Data Cloud for storing and querying application and model data. Optimize data storage and retrieval for AI workloads. - Data & ML Pipeline Automation: Build, monitor, and maintain automated pipelines for data processing, model training, fine-tuning, retraining, and serving. - Teamwork & Documentation: Collaborate cross-functionally with fellow engineers, designers, and product managers. Document technical designs, architecture, processes, and APIs.
Responsibilities
Design, Build & Integrate GenAI Applications: Develop and maintain applications powered by LLMs (such as OpenAI GPT, LLaMA, Claude). Integrate GenAI capabilities into user-facing products using Python, Node.js, or JavaScript. - Production Grade Deployment: Deploy and monitor GenAI solutions in cloud or on-prem environments. Implement and manage CI/CD pipelines for reliable code and model releases. - Database Management: Design and work with open-source databases (PostgreSQL, MongoDB, MySQL, Redis) & SAP HANA Data Cloud for storing and querying application and model data. Optimize data storage and retrieval for AI workloads. - Data & ML Pipeline Automation: Build, monitor, and maintain automated pipelines for data processing, model training, fine-tuning, retraining, and serving. - Teamwork & Documentation: Collaborate cross-functionally with fellow engineers, designers, and product managers. Document technical designs, architecture, processes, and APIs.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role: RBM (Rating Billing Management)Billing Designer
Must have: RBM Billing Developer- 3 + Years, IRB- 3+ Years, dont submit OBRM total experience should be 4 + Years
Responsibilities
Role: RBM (Rating Billing Management)Billing Designer
Must have: RBM Billing Developer- 3 + Years, IRB- 3+ Years, dont submit OBRM total experience should be 4 + Years
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :RBM (Rating Billing Management)Billing Designer
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components or applications. The role requires working within dynamic project environments, applying modern development frameworks, and following agile methodologies to ensure the delivery of scalable and efficient software. Collaboration with cross-functional teams to align solutions with business objectives and continuous improvement of software performance are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the implementation of best practices to improve software quality and delivery timelines.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate with stakeholders to gather requirements and translate them into technical specifications.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP HCM Payroll.
- Strong knowledge of payroll processing and human capital management systems.
- Experience with integration of SAP HCM Payroll modules with other enterprise systems.
- Ability to troubleshoot and resolve complex payroll-related technical issues.
- Familiarity with software development lifecycle and agile methodologies.
- Competence in customizing SAP HCM Payroll solutions to meet specific organizational needs.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP HCM Payroll.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Responsibilities
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components or applications. The role requires working within dynamic project environments, applying modern development frameworks, and following agile methodologies to ensure the delivery of scalable and efficient software. Collaboration with cross-functional teams to align solutions with business objectives and continuous improvement of software performance are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead the implementation of best practices to improve software quality and delivery timelines.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate with stakeholders to gather requirements and translate them into technical specifications.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in SAP HCM Payroll.
- Strong knowledge of payroll processing and human capital management systems.
- Experience with integration of SAP HCM Payroll modules with other enterprise systems.
- Ability to troubleshoot and resolve complex payroll-related technical issues.
- Familiarity with software development lifecycle and agile methodologies.
- Competence in customizing SAP HCM Payroll solutions to meet specific organizational needs.
Additional Information:
- The candidate should have minimum 5 years of experience in SAP HCM Payroll.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 2,17,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities:
• Design, develop, and maintain IBM MDM applications aligning with business requirements.
• Develop and optimize DB2 database schemas, queries, and stored procedures to support MDM solutions.
• Collaborate with data architects, business analysts, and other stakeholders to implement data governance and master data strategies.
• Troubleshoot, debug, and enhance existing MDM and DB2 systems to improve performance and scalability.
• Conduct code reviews, mentor junior developers, and enforce best practices in software development.
• Participate in requirement analysis, solution design, and documentation processes.
• Implement data integration between IBM MDM and other enterprise systems.
• Ensure security, compliance, and data quality standards within all developments.
• Stay up to date with IBM MDM and DB2 latest features and industry trends.
Required Skills & Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 6 years of professional experience in software development with a focus on IBM MDM and DB2.
• Strong hands-on experience with IBM Master Data Management (MDM).
• Proficient in IBM DB2 database design, query writing, performance tuning, and administration.
• Expertise in integration techniques including web services (SOAP/REST), ETL, and APIs.
• Strong understanding of data modeling, data governance, and master data management concepts.
• Experience with metadata management, data quality tools, and data stewardship workflows is a plus.
• Proficient in Java or related programming languages used in IBM MDM environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work both independently and collaboratively in an Agile/Scrum environment
Responsibilities
Key Responsibilities:
• Design, develop, and maintain IBM MDM applications aligning with business requirements.
• Develop and optimize DB2 database schemas, queries, and stored procedures to support MDM solutions.
• Collaborate with data architects, business analysts, and other stakeholders to implement data governance and master data strategies.
• Troubleshoot, debug, and enhance existing MDM and DB2 systems to improve performance and scalability.
• Conduct code reviews, mentor junior developers, and enforce best practices in software development.
• Participate in requirement analysis, solution design, and documentation processes.
• Implement data integration between IBM MDM and other enterprise systems.
• Ensure security, compliance, and data quality standards within all developments.
• Stay up to date with IBM MDM and DB2 latest features and industry trends.
Required Skills & Qualifications:
• Bachelor’s degree in computer science, Information Technology, or a related field.
• Minimum 6 years of professional experience in software development with a focus on IBM MDM and DB2.
• Strong hands-on experience with IBM Master Data Management (MDM).
• Proficient in IBM DB2 database design, query writing, performance tuning, and administration.
• Expertise in integration techniques including web services (SOAP/REST), ETL, and APIs.
• Strong understanding of data modeling, data governance, and master data management concepts.
• Experience with metadata management, data quality tools, and data stewardship workflows is a plus.
• Proficient in Java or related programming languages used in IBM MDM environments.
• Excellent analytical, problem-solving, and communication skills.
• Ability to work both independently and collaboratively in an Agile/Scrum environment
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Microsoft 365 Customer Success Engineer works with senior architects and customer success leads to improve the health, performance, and adoption of Microsoft 365 environments. This role is suited for a professional with approximately 8–10 years of experience who has solid hands-on exposure to Microsoft 365 and is comfortable executing assessments, analysis, and recommendations with appropriate guidance.
The role focuses on operational execution, analysis, and delivery, helping customers realize value from Microsoft 365 through improved usage, configuration hygiene, and adoption insights.
1. Platform Health & Readiness Support:
• Perform Microsoft 365 tenant health checks across core workloads (Office, Teams, Exchange, SharePoint, OneDrive)
• Review M365 Apps performance and identify basic configuration or usage issues
• Collect and validate network readiness data (latency, connectivity, bandwidth)
• Document findings, risks, and improvement areas
2. Adoption & Usage Support:
• Review usage and adoption reports for Teams, Office Apps, OneDrive, and SharePoint
• Identify basic usage trends or low-adoption areas and share findings with senior architects
• Support the team in developing adoption insights and recommended next steps
3. Governance & Operational Support:
• Participate in reviews of customer governance and operational practices
• Assist in applying Microsoft-recommended practices during customer engagements
• Follow established customer success processes, playbooks, and engagement standards
4. Documentation & Customer Deliverables:
• Help create customer-facing documents such as assessment summaries, usage reports, and action trackers
• Maintain notes, trackers, and follow-up items from customer meetings and workshops
• Participate in customer workshops, reviews, and success planning sessions post training and preparation
Required Qualifications
• Minimum 8 years of hands-on experience with Microsoft 365 administration and optimization
• Experience with Microsoft 365 Apps (Office, Teams, Outlook)
• Knowledge of SharePoint Online, Exchange Online, OneDrive for Business
Responsibilities
The Microsoft 365 Customer Success Engineer works with senior architects and customer success leads to improve the health, performance, and adoption of Microsoft 365 environments. This role is suited for a professional with approximately 8–10 years of experience who has solid hands-on exposure to Microsoft 365 and is comfortable executing assessments, analysis, and recommendations with appropriate guidance.
The role focuses on operational execution, analysis, and delivery, helping customers realize value from Microsoft 365 through improved usage, configuration hygiene, and adoption insights.
1. Platform Health & Readiness Support:
• Perform Microsoft 365 tenant health checks across core workloads (Office, Teams, Exchange, SharePoint, OneDrive)
• Review M365 Apps performance and identify basic configuration or usage issues
• Collect and validate network readiness data (latency, connectivity, bandwidth)
• Document findings, risks, and improvement areas
2. Adoption & Usage Support:
• Review usage and adoption reports for Teams, Office Apps, OneDrive, and SharePoint
• Identify basic usage trends or low-adoption areas and share findings with senior architects
• Support the team in developing adoption insights and recommended next steps
3. Governance & Operational Support:
• Participate in reviews of customer governance and operational practices
• Assist in applying Microsoft-recommended practices during customer engagements
• Follow established customer success processes, playbooks, and engagement standards
4. Documentation & Customer Deliverables:
• Help create customer-facing documents such as assessment summaries, usage reports, and action trackers
• Maintain notes, trackers, and follow-up items from customer meetings and workshops
• Participate in customer workshops, reviews, and success planning sessions post training and preparation
Required Qualifications
• Minimum 8 years of hands-on experience with Microsoft 365 administration and optimization
• Experience with Microsoft 365 Apps (Office, Teams, Outlook)
• Knowledge of SharePoint Online, Exchange Online, OneDrive for Business
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
