As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components. The role requires working closely with different teams to ensure the software meets specific business requirements. The engineer applies modern development methodologies and frameworks to build scalable and efficient applications. Collaboration and continuous improvement are key aspects, with a focus on delivering high-quality software that supports organizational goals and adapts to evolving needs. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements within the team.- Mentor junior team members to support their professional growth and skill development.- Coordinate cross-functional activities to ensure alignment and timely delivery of project milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in PostgreSQL Administration.- Experience in database performance tuning and optimization techniques.- Strong knowledge of backup, recovery, and high availability strategies for database systems.- Ability to design and implement database security measures and access controls.- Familiarity with scripting and automation to streamline database management tasks. Additional Information: - The candidate should have minimum 5 years of experience in PostgreSQL Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Responsibilities
As a Custom Software Engineer, a typical day involves designing and developing tailored software solutions that enhance various system components. The role requires working closely with different teams to ensure the software meets specific business requirements. The engineer applies modern development methodologies and frameworks to build scalable and efficient applications. Collaboration and continuous improvement are key aspects, with a focus on delivering high-quality software that supports organizational goals and adapts to evolving needs. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform.- Responsible for team decisions.- Engage with multiple teams and contribute on key decisions.- Provide solutions to problems for their immediate team and across multiple teams.- Lead efforts to identify and implement process improvements within the team.- Mentor junior team members to support their professional growth and skill development.- Coordinate cross-functional activities to ensure alignment and timely delivery of project milestones. Professional & Technical Skills: - Must To Have Skills: Proficiency in PostgreSQL Administration.- Experience in database performance tuning and optimization techniques.- Strong knowledge of backup, recovery, and high availability strategies for database systems.- Ability to design and implement database security measures and access controls.- Familiarity with scripting and automation to streamline database management tasks. Additional Information: - The candidate should have minimum 5 years of experience in PostgreSQL Administration.- This position is based at our Hyderabad office.- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 2,17,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
: Windows Virtual Desktop
Role Descriptions: Owns AVD architecture| design| scaling strategy| DR/BCP| and future hybrid Windows 365 integration.Please find the position AVD JD;IT Infrastructure Architect resources with 10 to 14 Years of experienceDesign| Build and Operational knowledge on Azure Virtual Desktop & W3654+ Yrs of Experience in consulting| designing| and implementing Microsoft Azure Virtual Desktop solutionsGood skills on Windows Client and Server OS| Azure Image Gallery. Creating and customization of ImagesConfigure and deploy FSLOGIX and required infra in AVDApplication modernization knowledge with MSIX App Attach & 3rd party products Knowledge on automation with DevOps| Terraform| Biceps will be plusConfigure Optimization & Security features on hostpoolsHands on experience in implementing and supporting of AVD with BCP/DRIn-depth knowledge of Azure services - AAD| AADS| RBAC| Storage| Policies| Backup| Recovery Service Vault| Azure Firewall| Private Link| UDR| Security| Azure File share| Scaling Plan & Azure MonitorMonitor AVD environment leveraging Azure AVD native monitor and Azure Should be able to Install | Configure and work on Printer Setup and Printer service in AVDAble to Work with MS for any ongoing critical issuesKnowledge on Group Policy | Active Directory and Registry settings.Experience with other VDI Solutions Citrix & VMware Horizon products will be an added advantageAZ140| AZ104 Certification will be an added advantageWork experience on 3rd party tools i.e. Nerdio| Liquit| Lakeside Systrack etc. will be added advantage Good analytical and communication skills and willing to take up the ownership
Essential Skills: Owns AVD architecture| design| scaling strategy| DR/BCP| and future hybrid Windows 365 integration.Please find the position AVD JD;IT Infrastructure Architect resources with 10 to 14 Years of experienceDesign| Build and Operational knowledge on Azure Virtual Desktop & W3654+ Yrs of Experience in consulting| designing| and implementing Microsoft Azure Virtual Desktop solutionsGood skills on Windows Client and Server OS| Azure Image Gallery. Creating and customization of ImagesConfigure and deploy FSLOGIX and required infra in AVDApplication modernization knowledge with MSIX App Attach & 3rd party products Knowledge on automation with DevOps| Terraform| Biceps will be plusConfigure Optimization & Security features on hostpoolsHands on experience in implementing and supporting of AVD with BCP/DRIn-depth knowledge of Azure services - AAD| AADS| RBAC| Storage| Policies| Backup| Recovery Service Vault| Azure Firewall| Private Link| UDR| Security| Azure File share| Scaling Plan & Azure MonitorMonitor AVD environment leveraging Azure AVD native monitor and Azure Should be able to Install | Configure and work on Printer Setup and Printer service in AVDAble to Work with MS for any ongoing critical issuesKnowledge on Group Policy | Active Directory and Registry settings.Experience with other VDI Solutions Citrix & VMware Horizon products will be an added advantageAZ140| AZ104 Certification will be an added advantageWork experience on 3rd party tools i.e. Nerdio| Liquit| Lakeside Systrack etc. will be added advantage Good analytical and communication skills and willing to take up the ownership
Responsibilities
: Windows Virtual Desktop
Role Descriptions: Owns AVD architecture| design| scaling strategy| DR/BCP| and future hybrid Windows 365 integration.Please find the position AVD JD;IT Infrastructure Architect resources with 10 to 14 Years of experienceDesign| Build and Operational knowledge on Azure Virtual Desktop & W3654+ Yrs of Experience in consulting| designing| and implementing Microsoft Azure Virtual Desktop solutionsGood skills on Windows Client and Server OS| Azure Image Gallery. Creating and customization of ImagesConfigure and deploy FSLOGIX and required infra in AVDApplication modernization knowledge with MSIX App Attach & 3rd party products Knowledge on automation with DevOps| Terraform| Biceps will be plusConfigure Optimization & Security features on hostpoolsHands on experience in implementing and supporting of AVD with BCP/DRIn-depth knowledge of Azure services - AAD| AADS| RBAC| Storage| Policies| Backup| Recovery Service Vault| Azure Firewall| Private Link| UDR| Security| Azure File share| Scaling Plan & Azure MonitorMonitor AVD environment leveraging Azure AVD native monitor and Azure Should be able to Install | Configure and work on Printer Setup and Printer service in AVDAble to Work with MS for any ongoing critical issuesKnowledge on Group Policy | Active Directory and Registry settings.Experience with other VDI Solutions Citrix & VMware Horizon products will be an added advantageAZ140| AZ104 Certification will be an added advantageWork experience on 3rd party tools i.e. Nerdio| Liquit| Lakeside Systrack etc. will be added advantage Good analytical and communication skills and willing to take up the ownership
Essential Skills: Owns AVD architecture| design| scaling strategy| DR/BCP| and future hybrid Windows 365 integration.Please find the position AVD JD;IT Infrastructure Architect resources with 10 to 14 Years of experienceDesign| Build and Operational knowledge on Azure Virtual Desktop & W3654+ Yrs of Experience in consulting| designing| and implementing Microsoft Azure Virtual Desktop solutionsGood skills on Windows Client and Server OS| Azure Image Gallery. Creating and customization of ImagesConfigure and deploy FSLOGIX and required infra in AVDApplication modernization knowledge with MSIX App Attach & 3rd party products Knowledge on automation with DevOps| Terraform| Biceps will be plusConfigure Optimization & Security features on hostpoolsHands on experience in implementing and supporting of AVD with BCP/DRIn-depth knowledge of Azure services - AAD| AADS| RBAC| Storage| Policies| Backup| Recovery Service Vault| Azure Firewall| Private Link| UDR| Security| Azure File share| Scaling Plan & Azure MonitorMonitor AVD environment leveraging Azure AVD native monitor and Azure Should be able to Install | Configure and work on Printer Setup and Printer service in AVDAble to Work with MS for any ongoing critical issuesKnowledge on Group Policy | Active Directory and Registry settings.Experience with other VDI Solutions Citrix & VMware Horizon products will be an added advantageAZ140| AZ104 Certification will be an added advantageWork experience on 3rd party tools i.e. Nerdio| Liquit| Lakeside Systrack etc. will be added advantage Good analytical and communication skills and willing to take up the ownership
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Requirement 1 : PEGA Sr Developer
PEGA Sr Developer
Experience : 5–8+ years
Rel Experience : 5 years
Notice period :Immediate
Work Location : Tire 1 CTS Locations
Hire Type : CWR
Mandatory Certification : Pega CSA/CSSA certification preferred
• Analyze business requirements and design Pega solutions.
• Develop case management workflows, data models, UI components, and integrations.
• Build and maintain REST/SOAP services and external system integrations.
• Perform code reviews and ensure adherence to Pega guardrails and development standards.
• Troubleshoot, optimize, and resolve production/UAT issues.
• Support deployments, CI/CD processes, and environment management.
• Collaborate with architects, business analysts, testers, and DevOps teams.
Required Skills
• 5–8+ years of Pega development experience.
• Strong expertise in Pega Infinity/PRPC, Case Management, Workflows, Data Pages, and UI development.
• Experience with REST/SOAP integrations and database technologies.
• Knowledge of performance tuning, security, deployment, and troubleshooting.
• Working knowledge of Agile/Scrum methodologies.
• Pega CSA/CSSA certification preferred; CLSA is a plus.
Responsibilities
Requirement 1 : PEGA Sr Developer
PEGA Sr Developer
Experience : 5–8+ years
Rel Experience : 5 years
Notice period :Immediate
Work Location : Tire 1 CTS Locations
Hire Type : CWR
Mandatory Certification : Pega CSA/CSSA certification preferred
• Analyze business requirements and design Pega solutions.
• Develop case management workflows, data models, UI components, and integrations.
• Build and maintain REST/SOAP services and external system integrations.
• Perform code reviews and ensure adherence to Pega guardrails and development standards.
• Troubleshoot, optimize, and resolve production/UAT issues.
• Support deployments, CI/CD processes, and environment management.
• Collaborate with architects, business analysts, testers, and DevOps teams.
Required Skills
• 5–8+ years of Pega development experience.
• Strong expertise in Pega Infinity/PRPC, Case Management, Workflows, Data Pages, and UI development.
• Experience with REST/SOAP integrations and database technologies.
• Knowledge of performance tuning, security, deployment, and troubleshooting.
• Working knowledge of Agile/Scrum methodologies.
• Pega CSA/CSSA certification preferred; CLSA is a plus.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Experience: 4 to 8 years
Location : CHN/BLR/HYD
Technical Skills: Hands-on experience with Microsoft defender suite, especially Email security/Valimail
Role Overview:
We are looking for a cybersecurity professional with strong hands on experience across the Microsoft Defender security suite, with a primary focus on Microsoft Defender for Office 365. The role requires in depth expertise in email threat protection, phishing and Business Email Compromise (BEC) investigations, policy governance, and advanced threat remediation.
The candidate will be responsible for operating, managing, and continuously improving the organization’s email security posture, while leveraging the broader Microsoft Defender XDR ecosystem to support cross domain visibility and response. This role supports enterprise scale environments and focuses on reducing false positives, improving detection quality, and ensuring consistent, audit ready security operations
Responsibilities:
Operate, manage, and continuously improve Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
Maintain and govern the baseline configuration for EOP and MDO, including periodic reviews and drift remediation.
Administer and tune email security policies: Anti-Phishing, Anti-Spam, Anti-Malware, Safe Links, Safe Attachments, Quarantine, and Advanced Delivery.
Document and maintain baseline configurations (Excel or equivalent) in an audit-ready manner.
Manage Tenant Allow / Block Lists (IPs, domains, senders/recipients, URLs, file hashes) through approved change processes.
Manage Priority Accounts and Impersonation Protection scopes, including periodic reviews and joiner/leaver updates.
Investigate and remediate email-based threats, including phishing, BEC, malware, and targeted attacks, using MDO capabilities.
Operate and provide expertise across the Microsoft Defender platform: Defender for Office 365, Endpoint, Identity, and Cloud Apps.
Correlate email threats with endpoint, identity, and cloud signals using Defender (non-SOC operational model).
Tune configurations and Automated Investigation & Response (AIR) to reduce false positives and improve detection quality.
Provide expert advisory on best-practice gaps, security posture improvements, and Defender/MDO feature adoption.
Operate within defined processes, SLAs, and ServiceNow workflows, ensuring controlled, documented, and compliant service delivery.
Preferred Skills:
Experience with Valimail for DMARC, DKIM, and SPF management and monitoring.
Strong understanding of email authentication reporting and enforcement models.
Experience integrating third-party email authentication tooling with Microsoft 365.
Certifications (Good to Have)
SC-200 – Microsoft Security Operations Analyst
AZ-500 – Azure Security Engineer
MS 500 – Microsoft 365 Security Administrator Associate
Responsibilities
Experience: 4 to 8 years
Location : CHN/BLR/HYD
Technical Skills: Hands-on experience with Microsoft defender suite, especially Email security/Valimail
Role Overview:
We are looking for a cybersecurity professional with strong hands on experience across the Microsoft Defender security suite, with a primary focus on Microsoft Defender for Office 365. The role requires in depth expertise in email threat protection, phishing and Business Email Compromise (BEC) investigations, policy governance, and advanced threat remediation.
The candidate will be responsible for operating, managing, and continuously improving the organization’s email security posture, while leveraging the broader Microsoft Defender XDR ecosystem to support cross domain visibility and response. This role supports enterprise scale environments and focuses on reducing false positives, improving detection quality, and ensuring consistent, audit ready security operations
Responsibilities:
Operate, manage, and continuously improve Exchange Online Protection (EOP) and Microsoft Defender for Office 365.
Maintain and govern the baseline configuration for EOP and MDO, including periodic reviews and drift remediation.
Administer and tune email security policies: Anti-Phishing, Anti-Spam, Anti-Malware, Safe Links, Safe Attachments, Quarantine, and Advanced Delivery.
Document and maintain baseline configurations (Excel or equivalent) in an audit-ready manner.
Manage Tenant Allow / Block Lists (IPs, domains, senders/recipients, URLs, file hashes) through approved change processes.
Manage Priority Accounts and Impersonation Protection scopes, including periodic reviews and joiner/leaver updates.
Investigate and remediate email-based threats, including phishing, BEC, malware, and targeted attacks, using MDO capabilities.
Operate and provide expertise across the Microsoft Defender platform: Defender for Office 365, Endpoint, Identity, and Cloud Apps.
Correlate email threats with endpoint, identity, and cloud signals using Defender (non-SOC operational model).
Tune configurations and Automated Investigation & Response (AIR) to reduce false positives and improve detection quality.
Provide expert advisory on best-practice gaps, security posture improvements, and Defender/MDO feature adoption.
Operate within defined processes, SLAs, and ServiceNow workflows, ensuring controlled, documented, and compliant service delivery.
Preferred Skills:
Experience with Valimail for DMARC, DKIM, and SPF management and monitoring.
Strong understanding of email authentication reporting and enforcement models.
Experience integrating third-party email authentication tooling with Microsoft 365.
Certifications (Good to Have)
SC-200 – Microsoft Security Operations Analyst
AZ-500 – Azure Security Engineer
MS 500 – Microsoft 365 Security Administrator Associate
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
8 HDC4 Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with different teams and continuous refinement of software elements to enhance performance and functionality are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement best practices in software development within the team.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional activities to ensure alignment of software solutions with business goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Data Modeling Techniques and Methodologies.
- Strong knowledge of software development lifecycle and agile methodologies.
- Experience with designing scalable and maintainable software architectures.
- Ability to analyze complex business requirements and translate them into technical solutions.
- Familiarity with modern programming languages and frameworks relevant to custom software development.
- Excellent problem-solving skills and attention to detail in software design and implementation.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Data Modeling Techniques and Methodologies.
- This position is based at our Hyderabad office.
- A 15 years full time education is required."
Responsibilities
8 HDC4 Summary:
As a Custom Software Engineer, a typical day involves creating tailored software solutions by designing, coding, and improving various components within systems or applications. The role requires working with contemporary frameworks and following agile methodologies to ensure the delivery of scalable and efficient software that meets unique business requirements. Collaboration with different teams and continuous refinement of software elements to enhance performance and functionality are integral parts of the daily routine.
Roles & Responsibilities:
- Expected to be an SME, collaborate and manage the team to perform.
- Responsible for team decisions.
- Engage with multiple teams and contribute on key decisions.
- Provide solutions to problems for their immediate team and across multiple teams.
- Lead efforts to identify and implement best practices in software development within the team.
- Mentor junior team members to support their professional growth and skill development.
- Coordinate cross-functional activities to ensure alignment of software solutions with business goals.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Data Modeling Techniques and Methodologies.
- Strong knowledge of software development lifecycle and agile methodologies.
- Experience with designing scalable and maintainable software architectures.
- Ability to analyze complex business requirements and translate them into technical solutions.
- Familiarity with modern programming languages and frameworks relevant to custom software development.
- Excellent problem-solving skills and attention to detail in software design and implementation.
Additional Information:
- The candidate should have minimum 7.5 years of experience in Data Modeling Techniques and Methodologies.
- This position is based at our Hyderabad office.
- A 15 years full time education is required."
Salary : Rs. 0.0 - Rs. 3,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Expected Skill Sets- Product Owner Skills – ability to own the sprint board, create user stories etc.
Well versed in eliciting requirements by collaborating with different stakeholders.
Basic exp in stakeholder management
Responsibilities
Expected Skill Sets- Product Owner Skills – ability to own the sprint board, create user stories etc.
Well versed in eliciting requirements by collaborating with different stakeholders.
Basic exp in stakeholder management
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Responsibilities
Work you’ll do
As an Assistant Manager, you will be responsible for:
• Ensuring that all the deliverables are dealt in line with the terms and SLAs as agreed with the member firm stakeholders
• Day-to-day deployment of the team, including supporting the performance management responsibility
• Proactively managing business demand, reviewing resource allocations accordingly and ensuring smooth service transition of additional work
• Acting as first point of escalation to resolve difficult issues or where senior intervention is required
• Conflict resolution and ability to influence & negotiate with senior stakeholders
• Building strong relationships with key client EAs alongside clients, Partners, Directors and staff
• Ad hoc projects/tasks for Senior Directors
• Enhancing and championing national working policies and practices
• Understanding business needs to effectively deploy resources
• Coaching and mentoring the team members to create a high performing team to serve the business effectively and efficiently
• Working with the onshore Senior Manager to operate seamlessly as one leadership support team
• Evaluating, developing and implementing productivity metrics for the business clearly outlining the individual and team utilisation
• Provide workflow and utilisation support to the management team on a timely basis
• Proactively discuss with the stakeholders of the highs and lows of the productivity cycle and provide suggestions to effectively manage the same
• Quality of the deliverables. Work very closely with the stakeholders to deliver high quality deliverable and working with the member firm Management team and the USI EDC Service Delivery Owner to resolve service issues, whilst identifying long term solutions to prevent reoccurrence
• Demonstrates a strong knowledge of the services offered, supported and the functional capabilities
• Making decisions for the efficient delivery of daily operations. Reporting and management of potential key issues for our client, identification of risks and making relevant recommendations to address them
• Managing attrition and planning for contingencies
Client Management:
• Work with the Member firm team to understand and align local strategy & overall Deloitte strategy
• Advise the Stakeholders about USI policies and procedures
• Be responsible for building relationships with stakeholders in USI and Member firm
Service Delivery:
• Responsible for ensuring that the required service levels are monitored and achieved by the USI team
• Ensure work is appropriately allocated and completed in an accurate and timely manner
• Responsible for gaining a thorough understanding of the customer requirements and all operational service delivery processes relating to the team’s services
• Work with the relevant areas to implement agreed improvements to prevent recurrence of issues
• Identify process issues/opportunities for improvement and consult with the USI Service Delivery Manager to gain agreement from the stakeholders to implement solutions utilising CSI methodology and create a team culture of continuous service improvement
Team Management:
• Will be responsible for the day-to-day activities and the workflow management of the USI team
• Will be responsible to ensure that the relevant local and member firm compliance trainings are completed within agreed timelines, when/where applicable
• Provide guidance and support to team members to work in a cohesive manner
• Guide and ensure that the team members enter their time accurately in DTE and other trackers as applicable
• Process requests for leave/flexibility in conjunction with the USI management team to minimise service delivery impact
• Comply with the USI Rewards and Recognition policy, processes, procedures, support in timely recognition of team members and coordinate with the line manager
• Actively manage and support the USI team on a day-to-day basis including providing one to one coaching, identify training and development opportunities, management of timekeeping, leaves, organisation of shift patterns, resource planning whilst ensuring service level agreements and targets are always met
• Effectively manage and resolve conflict and cultivate a culture built upon respect and inclusion
Communication:
• Demonstrate and create a culture of open, proactive, transparent communication between the USI teams/management and the stakeholders
• Take an active role in resolving escalations received in relation to processes owned by the USI team by reviewing action taken and offering up recommendations for improvement to the USI Service Delivery Manager for discussion with the Member firm Delivery Manager
• Proactively identify & raise potential issues to the USI Service Delivery Owner for discussion with the member firm Service Delivery Manager and lead team to take the necessary agreed cascaded actions
• Co-ordinate and chair team briefings and teambuilding activities
Other Responsibilities:
• Assist the USI service Delivery Manager with recruitment. Work with the recruitment team for logistics related to conducting interviews.
• Coordinating for logistics i.e., seating, IT, accesses etc.
• Take responsibility for keeping up to date with relevant policy, legislative and process developments; ensuring that knowledge and experience is shared with the team to increase their knowledge, skill and competence within the role
The key skills required:
• Experience in the allocation, deployment and management of Executive Assistants
• Strong team management, people management and performance management skills are essential within an Executive Assistant domain
• 6 to 8 years of relevant experience, with minimum of 2 years in people management
• Strong relationship building skills
• Strong communication skills and the ability to interact with professionals at various levels
• Experience of handling large number of direct reports from different work streams and coordinating with various teams to deliver exceptional results
• Manage conflicting priorities and support a culture of change and continuous improvement
• Proven success as a high-performing team leader with ability to manage multiple activities simultaneously
• Strong mentoring and coaching skills]
• Ability to anticipate and understand client issues and needs
• Previous working experience in Executive Assistants domain is desirable
• Experience of working in highly effective service delivery model
• Conflict resolution
• Strong matrix/data management with good analytical skills
• Demonstrable organisational skills, managing multiple team members and stakeholders.
Qualifications
Required:
• Any Graduate with 6-9 years of experience in Admin assistant roles
• Advanced knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook, Teams).
• Strong written and verbal communication skills; ability to draft own correspondence
Work Location: Hyderabad
Work Timings: 2 Pm to 11 PM
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
