Secondary research
• Good knowledge of databases, public sources of information, and industry-specific sources
• Ability to find related information from authentic sources efficiently. This would require the ability to validate/triangulate sources for relevancy and accuracy.
• Ability to clearly understand the research requirements through effective listening, comprehension, and probing skills.
Insight generation
Analytical skills to provide actionable insights to practitioners. This will require,
• Quantitative analysis of financial statements and operating metrics
• Understanding of various strategic / forecasting models and frameworks and applying them as relevant
• Critical thinking that can help look beyond the obvious and create a hypothesis.
• Experience in processing information in compelling visualization with logical structuring.
Business writing and communication skills
• Exceptional business writing skills—narrative, appealing, succinct. Should be able to convey complex research ideas compellingly and more efficiently through writing.
• Adept at written communication with stakeholders in adherence to email etiquette.
• Articulate ideas and points of view confidently and effectively during all stages of the project lifecycle
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Key Responsibilities
1. Collaborate with stakeholders to understand their needs and gather detailed business requirements.
2. Analyze data to identify trends, patterns, and insights that inform business decisions.
3. Develop and document business process models to illustrate current and future states.
4. Provide support to ensure technology solutions meet business objectives and regulatory standards.
5. Work with IT and other departments to implement solutions and ensure they align with business goals.
6. Communicate findings, recommendations, and project updates to stakeholders and executives.
7. Create detailed documentation of business requirements, processes, and solutions.
8. Support testing activities, validating new systems, coordinating user acceptance testing (UAT) and processes to meet business requirements.
9. Identify opportunities for process improvements and contribute to ongoing optimization efforts.
10. Assist in documenting and translating business requirements into functional & technical specifications and analyze processes.
Responsibilities
Key Responsibilities
1. Collaborate with stakeholders to understand their needs and gather detailed business requirements.
2. Analyze data to identify trends, patterns, and insights that inform business decisions.
3. Develop and document business process models to illustrate current and future states.
4. Provide support to ensure technology solutions meet business objectives and regulatory standards.
5. Work with IT and other departments to implement solutions and ensure they align with business goals.
6. Communicate findings, recommendations, and project updates to stakeholders and executives.
7. Create detailed documentation of business requirements, processes, and solutions.
8. Support testing activities, validating new systems, coordinating user acceptance testing (UAT) and processes to meet business requirements.
9. Identify opportunities for process improvements and contribute to ongoing optimization efforts.
10. Assist in documenting and translating business requirements into functional & technical specifications and analyze processes.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Answer incoming interactions (calls, webforms, emails, chats and voicemails). • Excellent verbal and written communication skills. • Stay up to date with outage, knowledge update alerts that are communicated on a need basis. • Adhere to contact quality guidelines. • Excellent decision making skills to ensure optimum customer satisfaction. • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests. • Display excellent customer service skills and attitude on each and every interaction. • Constantly strive to meet or exceed the goals/KPIs. • Demonstrate flexibility in working in different shifts . This team works 24x7. • Self-disciplined in order to adhere to the schedule published. • Identify knowledge gaps and submit corrections/updates and new knowledge documents. • Should be able to mentor new hires
Responsibilities
Answer incoming interactions (calls, webforms, emails, chats and voicemails). • Excellent verbal and written communication skills. • Stay up to date with outage, knowledge update alerts that are communicated on a need basis. • Adhere to contact quality guidelines. • Excellent decision making skills to ensure optimum customer satisfaction. • Excellent troubleshooting skills to diagnose and resolve/address customer issues/requests. • Display excellent customer service skills and attitude on each and every interaction. • Constantly strive to meet or exceed the goals/KPIs. • Demonstrate flexibility in working in different shifts . This team works 24x7. • Self-disciplined in order to adhere to the schedule published. • Identify knowledge gaps and submit corrections/updates and new knowledge documents. • Should be able to mentor new hires
Salary : Rs. 2,50,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions
· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
· Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action.
Responsibilities
Answering incoming calls in a call center environment and meeting the key performance indicators such as knowledge usage, customer satisfaction, and call quality which includes participating in individual and group coaching sessions
· Proper closure and/or escalation of tickets in a timely manner in accordance with the SLA guidelines
· Flexibility in accepting different shift timings since the ISS One Team India 24x7x365.
· Avoiding unscheduled time offs, as this would have major impact on our business. Excessive use of taking unapproved leaves would lead to disciplinary action.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
The Finance Service Desk (FSD) is the first point of contact for Deloitte Member Firms facing challenges with Business applications such
as SWIFT, DTE, Deloittenet & Accounts Payable. FSD cater requests through phone, chat, webforms & emails. Our team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunitiesOur team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.
Responsibilities
The Finance Service Desk (FSD) is the first point of contact for Deloitte Member Firms facing challenges with Business applications such
as SWIFT, DTE, Deloittenet & Accounts Payable. FSD cater requests through phone, chat, webforms & emails. Our team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunitiesOur team culture is
collaborative and encourages team members to take initiative and seek on-the-job learning opportunities.
Salary : Rs. 2,50,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about
computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels
regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence
and participate in individual/group coaching sessions. Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a
consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in
disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different cou
Responsibilities
voicemail) with end users.
• Analyze and resolve incidents and service requests regarding use of application software or hardware. basic knowledge about
computer software and hardware.
• Document every incident and support request in the CRM tool and ensure the tickets are closed or escalated as appropriate.
• Should stay informed about ongoing issues/outages, changes in environment that are communicated via email and other channels
regularly.
• Meet key performance indicators like Customer Satisfaction Survey scores, Contact Quality, First Call Resolution, Schedule Adherence
and participate in individual/group coaching sessions. Adhere to contact quality guidelines.
• Identify knowledge gaps and submit corrections/updates and new knowledge documents.
• Create a positive customer support experience and build strong relationships through deep problem understanding with a
consummately professional attitude.
• Should be a self-motivated achiever who gains satisfaction from providing excellent customer service.
• Should be flexible to work in different shifts as ISS-Business works 24 x 7.
• Avoid unplanned time off from work as this would have major impact on our business. Excessive unplanned absence may result in
disciplinary actions.
• Adheres to Code of Ethics, Vision, Mission and Core Values.
• Ability to switch between different cou
Salary : Rs. 25,000.0 - Rs. 4,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
