ITSM
Desirable Skills:
Role Summary
The Incident Manager is responsible for managing the full lifecycle of IT incidents, ensuring rapid service restoration, minimizing business impact, and driving operational excellence across service delivery teams.
Key Responsibilities
• Own and oversee the end to end Incident Management process.
• Lead and coordinate response during Major Incidents (P1/P2).
• Facilitate bridge calls, assign actions, and ensure timely resolution.
• Ensure accurate incident logging, classification, prioritization, and SLA compliance.
• Drive Root Cause identification in collaboration with technical teams.
• Communicate incident status and updates to stakeholders and leadership.
• Review and publish Major Incident Reports (MIR/PMR).
• Identify trends to prevent recurring incidents.
• Collaborate with Problem Management to reduce future incidents.
• Ensure continuous improvement of incident handling procedures.
Required Skills
• Strong troubleshooting coordination.
• Excellent communication and stakeholder management.
• Ability to work under high pressure.
• Good understanding of ITIL processes and ITSM tools (ServiceNow, BMC Remedy, Jira, etc.).
Qualifications
• Bachelor’s degree in IT/Engineering.
• ITIL Foundation (preferred).
• 4–10 years of ITSM/Incident Management experience.
________________________________________
ITSM Change Manager – Job Description
Role Summary
The Change Manager governs and manages all changes in the IT environment, ensuring minimal risk and disruption to business operations while maintaining compliance with ITIL frameworks.
Key Responsibilities
• Manage and enforce the Change Management process across IT.
• Review, assess, and approve RFCs (Requests for Change).
• Facilitate CAB (Change Advisory Board) and ECAB meetings.
• Evaluate risk, impact, and readiness of changes before approval.
• Ensure proper planning, testing, implementation, and documentation of changes.
• Monitor and report change success rates, failures, and policy compliance.
• Reduce unauthorized changes and maintain configuration integrity.
• Collaborate with Release, Incident, and Problem Management.
• Drive continuous improvement in change governance.
Required Skills
• Strong analytical and risk assessment skills.
• Expertise in ITSM tools and workflow orchestration.
• Clear communication and leadership capability.
• Understanding of CI/CD, infrastructure, applications, and deployment models.
Qualifications
• Bachelor’s degree in IT or similar.
• ITIL Intermediate or ITIL 4 Managing Professional (preferred).
• 4–10 years in Change or Release Management.
________________________________________
ITSM Problem Manager – Job Description
Role Summary
The Problem Manager focuses on identifying the root cause of major or recurring incidents and implementing permanent solutions to avoid recurrence, improving overall service stability.
Key Responsibilities
• Lead and manage the Problem Management process (reactive & proactive).
• Perform Root Cause Analysis (RCA) using methods like 5 Whys, Fishbone, Kepner Tregoe.
• Work with technical SMEs to develop and implement permanent fixes.
• Maintain the Known Error Database (KEDB).
• Coordinate problem reviews and minimize repeat incidents.
• Track problem tickets through to closure.
• Identify trends through incident data analysis.
• Publish Problem Reports with action plans and timelines.
• Collaborate closely with Incident and Change Management.
Required Skills
• Strong analytical and RCA methodology knowledge.
• Excellent documentation and communication skills.
• Ability to work across multiple teams and technologies.
• Thorough understanding of ITIL processes and ITSM platforms.
Qualifications
• Bachelor’s degree in Computer Science / IT.
• ITIL Foundation or Intermediate certification.
• 8–10 years of ITSM / Problem Management experience.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Responsibilities
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Salary : Rs. 0.0 - Rs. 1,50,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
"10 HDC4 Summary:
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Additional Information:
- The candidate should have minimum 3 years of experience in Angular.
- This position is based at our Hyderabad office.
Responsibilities
"10 HDC4 Summary:
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Additional Information:
- The candidate should have minimum 3 years of experience in Angular.
- This position is based at our Hyderabad office.
Salary : Rs. 2,50,000.0 - Rs. 18,00,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Databricks, AWS, Python, API Integration, ETL/ELT
ata Engineer : -
• Design, build, and maintain scalable data pipelines using Python and Apache Spark (via Databricks).
• Develop ETL/ELT workflows to ingest, transform, and load structured and unstructured data from various sources.
• Optimize data workflows for performance, reliability, and scalability in cloud environments.
• Work with Databricks to develop notebooks, jobs, and workflows for data processing and analytics.
• Collaborate with data scientists, analysts, and other engineering teams to deliver high-quality data solutions.
• Implement data quality checks, monitoring, and alerting mechanisms.
• Integrate data solutions with AWS services such as S3, Glue, Lambda, DynamoDB, and API Gateway.
• Ensure compliance with data governance and security standards, including HIPAA and other healthcare regulations.
• Participate in code reviews, architectural discussions, and contribute to technical strategy.
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :Databricks, AWS, Python, API Integration, ETL/ELT
• 10+ years of D365 ERP Experience of Microsoft Dynamics D365 Finance & Operations (FO)
• Work on D365 Finance & Operations (FO) technical configuration, DMF data entities, OData APIs, LCS setup and D365 FO deployments. D365 FO reporting.
• Develop technical design documents (TDD).
• Collaborate with key users to support go-live and enhance system performance post go-live.
• Conduct technical analysis, requirement gathering, and development of solutions. Maintenance patching coordination.
Work with D365 FO, AWS, Dynamics AX, JIRA, ServiceNow.
Responsibilities
• 10+ years of D365 ERP Experience of Microsoft Dynamics D365 Finance & Operations (FO)
• Work on D365 Finance & Operations (FO) technical configuration, DMF data entities, OData APIs, LCS setup and D365 FO deployments. D365 FO reporting.
• Develop technical design documents (TDD).
• Collaborate with key users to support go-live and enhance system performance post go-live.
• Conduct technical analysis, requirement gathering, and development of solutions. Maintenance patching coordination.
Work with D365 FO, AWS, Dynamics AX, JIRA, ServiceNow.
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role : ECMSRQ#529108_MSP_D365 ERP Experience of Microsoft Dynamics D365 Finance & Operations (FO) _ India
nt Management~Change Management~Problem Solving~Foundation : JavaScript~ServiceNow
Essential Skills: The Senior ServiceNow Developer will be the technical leader responsible for the architecture| design| and delivery of solutions on the ServiceNow platform. This technical leadership role is expected to serve as a liaison between business partners| solution and product leads| business analysts| developers| scrum leads| project managers| and other platform stakeholders. The Senior ServiceNow Developer will apply sound architectural and design principles to devise innovative| reusable| reliable| and secure solutions to meet complex business requirements.Specific responsibilities includePerform architecture| design| development and configuration of a variety of areas including| but not limited to Configuration Management (CMDB) and Reporting Performance Analytics.Collaborate with a global team to scope and design solutions for documented business and technical needs| with an emphasis on preference for minimizing customization.Design technical solutions to address complex requirements| evaluate alternate solutions| identify the best option| and implement the solution.Design| develop and configure workflows| forms| scripts| and underlying logic using Scrum Agile methodologies.Formulate and implement a quality assurance strategy| with solutions for unit| system integration| regression| and user acceptance testing.Create and execute automated test scripts using ServiceNows Automated Test Framework (ATF). Develop detailed architecture| design and coding standards for the development teams to follow. Lead design and code walkthroughs.Deploy the solution in Production and provide post go-live hypercare. Analyze| troubleshoot| and remedy identified system issues.Participate actively in automation efforts on the platform.Establish the creation of standard artifacts| best practices| standards and learning plans.Participate in the agile process to resolve technical impediments and assist in user story definition and sizing.Coach and oversee the activities of ServiceNow Development resources based offshore.Experience working with web technologies (HTML| CSS| JavaScript| AngularJS| XML| SOAP| REST| Jelly| etc.)Extensive experience designing and developing solutions in the CMDB area will be required.Solid understanding of the Common Services Data Model (CSDM) and CMDB Identification and Reconciliation Engine (IRE) for data ingestion.Strong grounding in fundamentals of web application development (identity| security etc.).Experience working with Shell Scripting and Mid Server Service Administration.Experience working with structured data| schema and databases.Experience integrating internal and external (SaaS based) applications using RESTful APIs| OAuth 2.0 and GraphQLExposure to Identity Management and Single Sign on Active Directory integrations.Experience with Agile and Scrum development approachesAbility to understand complex business needs and adapt appropriatelyAbility to learn and adapt to new technology
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
Role Category :Programming & Design
Role :nt Management~Change Management~Problem Solving~Foundation : JavaScript~ServiceNow
Avaya Aura~Test Automation
inimum 4 years of experience in contact center related technologies and experience in testing any IVR platform (manual and Cyara)
Good understanding of below contact center concepts:
IVR, Bots, Routing, CTI, Agent Desktop, Dialers, WFM
Design, develop, execute and maintain automated test scripts for the IVR system
Verify and validate performance and reliability of the IVR system.
Good understanding of Cyara Velocity, Cruncher and Pulse modules
Develop and document test plans
Work closely with the development team to ensure defects are closed timely manner.
Strong analytical, problem-solving and Troubleshooting skills
Excellent communication skills and should work directly with customers/vendor
Responsibilities
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
PostgreSQL
Job Description:
We are seeking a skilled PostgreSQL database administrator. The ideal candidate should have the following skills.
Technical Expertise:
• Installation and Configuration: Install, configure, and maintenance/upgrade PostgreSQL database servers.
• Implement and test backup and recovery procedures.
• performance tuning of PostgreSQL database systems.
• Automate routine database administration tasks and participate in capacity planning and disaster recovery planning.
• Experience with Linux/Unix environments.
• Good understanding of scripting languages (SQL , PL/pgSQL)
Operational Support:
• Provide ongoing operational support for PostgreSQL database, including incident response, troubleshooting, and root cause analysis.
• Monitor database health, performance, and security, proactively addressing issues and implementing improvements.
• Ensure compliance with enterprise policies, security controls, and audit requirements.
• Participate in on-call and support disaster recovery, backup, and restore procedures.
• Collaborate with engineering team to optimize deployments and maintain high availability.
• Excellent communication and documentation skills, and a commitment to best practices in database administration are essential for this role.
Comments for Suppliers:
Responsibilities
Job Description:
We are seeking a skilled PostgreSQL database administrator. The ideal candidate should have the following skills.
Technical Expertise:
• Installation and Configuration: Install, configure, and maintenance/upgrade PostgreSQL database servers.
• Implement and test backup and recovery procedures.
• performance tuning of PostgreSQL database systems.
• Automate routine database administration tasks and participate in capacity planning and disaster recovery planning.
• Experience with Linux/Unix environments.
• Good understanding of scripting languages (SQL , PL/pgSQL)
Operational Support:
• Provide ongoing operational support for PostgreSQL database, including incident response, troubleshooting, and root cause analysis.
• Monitor database health, performance, and security, proactively addressing issues and implementing improvements.
• Ensure compliance with enterprise policies, security controls, and audit requirements.
• Participate in on-call and support disaster recovery, backup, and restore procedures.
• Collaborate with engineering team to optimize deployments and maintain high availability.
• Excellent communication and documentation skills, and a commitment to best practices in database administration are essential for this role.
Comments for Suppliers:
Salary : As per industry standard.
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Additional Information:
- The candidate should have minimum 3 years of experience in Angular.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Responsibilities
As a Full Stack Engineer, you will be responsible for developing and engineering the end-to-end features of a system. Your typical day will involve collaborating with cross-functional teams to design and implement innovative solutions that enhance user experience and optimize backend processes. You will leverage new technologies to address complex business challenges while maintaining a cloud-first and agile mindset. Your role will require you to engage in problem-solving discussions and contribute to the continuous improvement of services provided to clients.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with team members to design and implement new features.
- Engage in code reviews and provide constructive feedback to peers.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Angular.
- Strong understanding of web development principles and frameworks.
- Experience with RESTful APIs and backend integration.
- Familiarity with version control systems such as Git.
- Knowledge of responsive design and cross-browser compatibility.
Additional Information:
- The candidate should have minimum 3 years of experience in Angular.
- This position is based at our Hyderabad office.
- A 15 years full time education is required.
Salary : Rs. 0.0 - Rs. 1,46,000.0
Industry :IT-Software / Software Services
Functional Area : IT Software - Application Programming , Maintenance
