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Job Description: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities: •Leads and develops product support or solution(s) planning over entire lifecycle, including end-to-end service delivery and readiness and associated processes. •Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. •Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. •Collaborates with regional teams & domains regarding service and support planning, implementation and performance. •Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value. •Leads key business initiatives in support of operational or financial improvement.

Responsibilities

Job Description: Applies developed subject matter knowledge to solve common and complex business issues within established guidelines and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision making process. Exercises independent judgment within generally defined policies and practices to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues. Responsibilities: •Leads and develops product support or solution(s) planning over entire lifecycle, including end-to-end service delivery and readiness and associated processes. •Represents services on product or solution core teams and provides service requirements into product development stages/phases, e.g., Product warranty support and cost analysis, and Service Product Marketing content/collateral. •Performs business analysis, identifies root cause, and develops recommendations/ solutions to drive business improvements. •Collaborates with regional teams & domains regarding service and support planning, implementation and performance. •Utilizes understanding of customer business requirements to develop business case, validate the solution, and demonstrate services added value. •Leads key business initiatives in support of operational or financial improvement.
  • Salary : As per industry standard.
  • Industry :IT-Software / Software Services
  • Functional Area : IT Software - Application Programming , Maintenance
  • Role Category :Programming & Design
  • Role :Product Support Manager